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Zeptic Flow

Customer support

Support that never sleeps.

AI agents trained on your own knowledge base resolve routine tickets instantly, and hand the complex ones to a person with the whole conversation attached.

How it works

A simple, intelligent workflow.

  1. Incoming ticket

    Email, chat or SMS. Every channel lands in the same queue.

  2. AI analysis

    Intent and context detection, against your own knowledge base.

  3. Resolution

    An instant answer, or a human handover with full context.

Features

Intelligent, automated support that stays on brand.

  • Instant answers

    No more waiting for business hours. Responses in seconds, any time of day.

  • Knowledge base sync

    Learns from your FAQs, Notion and docs to answer accurately, in your voice.

  • Omnichannel

    Email, chat and SMS handled from a single dashboard.

  • Smart handoff

    Passes complex issues to your team seamlessly, with the whole conversation attached.

Ready to transform your support?

See how the agent answers real tickets, live on a call, while your customers stay delighted.